Architecture Development
Question 1 of 12
GlobalTrust, a mid-sized retail bank, has just had its Architecture Vision and Statement of Architecture Work signed off by the Architecture Board for an omni-channel customer-service model spanning branch, mobile, and contact-centre. You are the Lead Architect opening Phase B (Business Architecture). The contact-centre director, worried her team's processes will be disrupted, is pressing you to publish a concrete roadmap of changes quickly so she can plan. Meanwhile two of your modellers have already begun sketching target-state business-service diagrams straight from the vision deck, without reference to the agreed business drivers or the Architecture Repository. You must set the first activity of Phase B.